http://blog.perceptis.com Everything Perceptis Mon, 16 Nov 2009 21:23:21 +0000 http://backend.userland.com/rss092 en I just got back from a very successful and interesting Educause Conference in Denver. A lot of folks were complaining that attendance was down because of the current economic conditions. I, however, found that the attendees were a more concentrated group of decision-making and decision influencing IT leaders. ... http://blog.perceptis.com/2009/11/16/bad-service-ground-rules-for-choosing-the-right-help-desk-support-partner/ PerceptIS just celebrated its 5th year as a business. All we do is provide customer service for our client organizations. Help desk, service desk and desk side services, for the most part, to colleges and universities across the country. It has been pretty rewarding. It has ... http://blog.perceptis.com/2009/06/09/ten-commandments-of-customer-service/ I recently read an article in one of the higher education trade magazines about the advantages of outsourcing help desk services. The article summarized the view of a number of executives from firms that provide outsourcing services. What struck me was how narrow and old school (sic) the definitions of ... http://blog.perceptis.com/2009/03/24/21st-century-service-model-for-collegeuniversity-help-desk-support/ I just got back from a week in Israel. The folks who went on the trip with me were local Cleveland business and education leaders. Our goal was to understand the environmentally friendly new technologies that were being developed and deployed in Israel, with an intention of potentially ... http://blog.perceptis.com/2009/02/19/clean-and-green-tour/ One of the philosophies we used when we started the business several years ago was that people deserve to get help in the manner that is most convenient for them. It's a fundamental characteristic of providing SERVICE instead of just support. Be it a call, a chat session, a web ... http://blog.perceptis.com/2008/11/25/some-thoughts-about-the-help-desk/ Perceptis is a leading provider of advanced help desk support, customer support services and business intelligence to Higher Education. Our Unified Service Centers provide 24x7x365 or after-hours support for IT, Financial Aid, Human Resources, Recruitment, Admissions, Enrollment, Facilities and Information Line/General Switchboard. Our focus is on providing superior customer service. ... http://blog.perceptis.com/2008/11/24/who-we-are/ Here is a YouTube I did about a year ago. It tells the nice story about how Perceptis was formed. The backdrop is the brick wall in my office in our HQ building. The video is a handheld camera. The presenter is anything but a Shakespearian actor. BUT, people have ... http://blog.perceptis.com/2008/11/20/the-perceptis-story/